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New Year, same excellent service!

January 2014

January is typically one of the busiest months in our industry. Numbers of enquiries were down slightly in comparison to the previous year, however, January will still prove to be the month with the highest number of enquiries from individuals looking for debt advice.

We have enhanced service offerings for existing clients with the option to apply for our "Gold Service" which provides a premium customer service experience. We have also entered into new DPA arrangements with some of the biggest creditors in the industry over the past few months, including Robinson Way, Mr Lender and Credit solutions. This will result in a quicker flow of communication and a higher rate of offer acceptance, which is good news for our clients!

We have noticed an increase in the number of clients with the either all, or the majority of their debt being owed to Payday lenders. This is most likely caused by the inability of the banks and building societies to lend, forcing people to seek alternative sources to borrow from.

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