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Christmas Party Time and increase in Quality Assurance

December 2015

123 again outdid itself in the Xmas Party/Birthday celebrations. This year marked the 9th anniversary of the start of 123. The party took place in Blue Bar in the Albert Dock, and with short notice transformed the place into a 123 wonderland of blue and green. A fantastic night was had by all, with food, drink and entertainment consumed with gusto. The Directors did have one eye on next year, which will be the 10th birthday celebrations. A significant milestone reached!

123 also increased the number of calls scored and reviewed by outsourcing this service to an organisation specialising in call scoring in the debt management industry. During this trial period, all calls scored will be calibrated by our internal QA team who will assess their accuracy. The results so far have been good, and this will help to bolster the number of calls that our agents can review.

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