We use cookies to give you the best online experience. By using our website you agree to our cookie policy.
Learn more here.

Complaints Procedure

For our Complaints Procedure regarding PPI Claims please click here.

Our goal is to give excellent service to all of our customers. We take all complaints seriously in order to improve our service and aim to resolve all problems promptly.

To ensure that we provide the kind of service you expect we welcome your feedback. If at any time you are not happy with the service that we have given, please telephone the business area you usually deal with in order to explain your concerns. If they are unsuccessful then they will transfer the complaint to the complaints department. Alternatively you can contact the Complaints Department on 0808 22 22 123, by email at   or by writing to us at:

Complaints Department, 123 Debt Solutions, Unit 10A-10B, Dryden Road, Wavertree Technology Park, Wavertree, Liverpool, L7 9PG.

We aim to resolve your complaint as soon as possible, however sometimes things take a little more time. We may also ask you for further information to allow us to better understand your concerns.

How 123 Debt Solutions will deal with your complaint:

Your complaint will be investigated upon receipt. If your complaint is resolved by the close of business 3 working days following receipt, you will receive confirmation of this along with your rights for further escalation should you subsequently remain dissatisfied..

If your complaint remains unresolved after the close of business 3 working days following receipt, this will be escalated to our Complaints Department who will acknowledge your complaint.

Final or other response

Within eight weeks of receiving your complaint we will send either a final response providing you with the details of our findings, or; a written response explaining why we may not be in a position to make a final response and an indication of when we expect to be able to provide one. If you are not satisfied with our final response, you have the right to complain to the Financial Ombudsman Service (FOS) within six months of the date of the final response. Details of how to do this are set out below. In addition, we will provide you with a leaflet when we send our final response detailing how to complain to FOS.

Financial Ombudsman Service (FOS)

If you are not satisfied with our final response, you have the right to complain to the Financial Ombudsman Service (FOS) within 6 months of the date of the final response.

Write to:
The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Telephone:
0800 023 4567 or 0300 123 9123

Email:
 

Website:
www.financial-ombudsman.org.uk

Request a Callback

Forename:
Surname:
Contact Number:
Email Address:
Please provide a valid email address
Total Unsecured Debt:
Number of Creditors:
Existing Client? (Tick if you are an existing client)
Please complete all the highlighted fields