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Work For Us

Position: Creditor Liaison Officer


Department: Creditor Liaison


123 Debt Solutions Ltd are an established privately owned financial solutions provider based in Liverpool, Merseyside employing 85 staff responsible for the management in excess of £150 million worth of consumer debt.

The Role

We are looking to recruit experienced candidates to join our Creditor Liaison Team.

Working in a fast paced environment you will be expected to liaise with creditors on behalf of our clients ensuring plans are running efficiently.

You will be required to work a 43 hour week Monday to Friday from 9am to 6pm.


Main Duties including but not limited to:

  • Making outbound calls. Taking inbound calls, emails or messages. Dealing with a variety of creditor and client queries
  • Accurate recording of information onto a live system
  • Resolve creditor enquiries (oral and written) based on competent working knowledge
  • Arrange payment arrangements with leading financial organisations within the UK and ensure they remain in place on behalf of our clients
  • Liaise with creditors on a daily basis obtaining up to date balances and addressing any creditor issues
  • Query handling in response to creditor requests with the support of clear information and processes
  • Process changes in client/customer records in response to appropriately authorised requests
  • Ensuring a professional service is offered at all times
  • Identify and implement process improvements in immediate area of work responsibly in order to improve creditor relationships
  • Ensuring the role is carried out in accordance with all company policies and procedures and in accordance with regulatory rules


What can you expect?

For this role 123 Debt Solutions Ltd are willing to offer £18,000 per annum plus bonuses with an additional £3,000 per annum travel allowance for candidates residing outside of the Merseyside area.

Alongside your salary you can expect all the normal company benefits such as:

  • Pension
  • Employee saving scheme
  • Onsite parking
  • Qualification Sponsorship Scheme
  • Excellent working conditions
  • Continuous Personal Development to meet the high standards set by our regulators
  • Fully accredited training at beginning of and throughout employment
  • Opportunity to work towards an industry recognised qualification


The Person

The ideal candidate will have a minimum of one years experience of working within the Debt Solution Industry and must have worked within the industry since April 1st 2014.

Experience of working in a regulated environment and knowledge of Financial Services is desirable but not essential.

Further attributes:

  • Attention to detail
  • Ability to work in a fast paced environment and under pressure
  • Be able to work independently or as part of a team
  • Excellent communication skills both written and verbal
  • An excellent telephone manner and the ability to multi task
  • Computer Literate
  • Enthusiastic and Hard-working
  • Ability to adapt to changes in the workplace
  • Professional and pro active approach in all working duties


What Our Employees Say

"Working at 123 can be challenging yet rewarding. On a daily basis you are learning new things about the finance sector, and picking up new skills along the way. You also have the added bonus of passing your knowledge on to people who want to become debt free."

"At 123 you have the potential to work into higher sectors of the company, with this can come great responsibility. The best part about working for 123 Debt Solutions is being part of a growing, innovative business."

Gemma - Senior Administrator


"Working for 123 Debt Solutions I have enjoyed the fantastic people and friendly atmosphere from the team whose primary focus is to help the public get debt free as soon as possible. We strive to do this using the means that the client has available and allow them to continue to adapt the plan to suit the client's needs."

"Managing your own clients is very rewarding and receiving thanks and general appreciation is a daily routine. Our main aim is to uphold the best service possible."

"123 Debt Solutions is a fantastic company to work for and I have very much enjoyed my time working here. It is both very challenging and also very rewarding."

Sam - Debt Advisor


"I enjoy working for 123 as I enjoy being part of a team which works well together to achieve common goals. Over the past year working here I have seen the company strengthen and improve and I am confident that it will continue to do so."

"I get on well with the people that I work with, both within my own department and other departments. They are a good mix of people, committed to offering a high quality service and are all happy to help and offer advice to each other when necessary."

"I enjoy the responsibility I have within the company and the opportunities I have to enhance my own skills and knowledge for the benefit of both myself and the company."

Kate - Administrator


"At 123 Debt Solutions you are working in an ever-changing environment. It's a company that will listen to its staff about changes or improvements and it is always trying to move forward and grow."

"The fact that no two days will be the same, one minute you could be talking to the director of a multinational company, the next you're helping a single parent trying to budget their food shopping around their monthly bills and expenses."

Alan - Debt Advisor