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Work For Us

Position: Review Team Member

Department: Client Review Team

123 Debt Solutions Ltd are an established privately owned financial solutions provider based in Liverpool, Merseyside employing 85 staff responsible for the management in excess of £150 million worth of consumer debt.

The Role

We are now looking to recruit experienced candidates from a Customer Service background to join our Client Review Team.

Working in a fast paced environment you will be expected to perform annual reviews on existing clients which will include a thorough Income and Expenditure and investigation into the client's current situation. Working closely with the Advisory Team you will advise the client of all suitable solutions available to them based on their current circumstances and transfer or signpost the client accordingly.

Working in a heavily regulated environment you will be expected to work in line with the company's Compliance Monitoring Programme adhering to best practice advice at all times.

Main Duties including but not limited to:

What can you expect?

For this role 123 Debt Solutions Ltd are willing to offer £18,000 per annum plus bonuses.

You will be required to work a 43 hour week Monday to Saturday working a minimum of two Saturdays per month. You will work a mixture of shifts dictated to you by your line manager between the hours of 9am to 8pm Monday to Friday and 10:30pm to 5pm Saturdays.

Alongside your salary you can expect all the normal company benefits such as:

  • Pension
  • Employee saving scheme
  • Onsite parking
  • Qualification Sponsorship Scheme
  • Excellent working conditions
  • Continuous Personal Development to meet the high standards set by our regulators
  • Fully accredited training at beginning of and throughout employment
  • Opportunity to work towards an industry recognised qualification

The Person

The ideal candidate will have a minimum of two years experience of working in Customer Services.

Experience of working in a regulated environment and knowledge of Financial Services is desirable but not essential.

Further attributes:

  • Attention to detail
  • Ability to work in a fast paced environment and under pressure
  • Be able to work independently or as part of a team
  • Excellent communication skills both written and verbal
  • An excellent telephone manner and the ability to multi task
  • Computer Literate
  • Enthusiastic and Hard-working
  • Ability to adapt to changes in the workplace
  • Professional and pro active approach in all working duties

What Our Employees Say

"Working at 123 can be challenging yet rewarding. On a daily basis you are learning new things about the finance sector, and picking up new skills along the way. You also have the added bonus of passing your knowledge on to people who want to become debt free."

"At 123 you have the potential to work into higher sectors of the company, with this can come great responsibility. The best part about working for 123 Debt Solutions is being part of a growing, innovative business."

Gemma - Senior Administrator

"Working for 123 Debt Solutions I have enjoyed the fantastic people and friendly atmosphere from the team whose primary focus is to help the public get debt free as soon as possible. We strive to do this using the means that the client has available and allow them to continue to adapt the plan to suit the client's needs."

"Managing your own clients is very rewarding and receiving thanks and general appreciation is a daily routine. Our main aim is to uphold the best service possible."

"123 Debt Solutions is a fantastic company to work for and I have very much enjoyed my time working here. It is both very challenging and also very rewarding."

Sam - Debt Advisor

"I enjoy working for 123 as I enjoy being part of a team which works well together to achieve common goals. Over the past year working here I have seen the company strengthen and improve and I am confident that it will continue to do so."

"I get on well with the people that I work with, both within my own department and other departments. They are a good mix of people, committed to offering a high quality service and are all happy to help and offer advice to each other when necessary."

"I enjoy the responsibility I have within the company and the opportunities I have to enhance my own skills and knowledge for the benefit of both myself and the company."

Kate - Administrator

"At 123 Debt Solutions you are working in an ever-changing environment. It's a company that will listen to its staff about changes or improvements and it is always trying to move forward and grow."

"The fact that no two days will be the same, one minute you could be talking to the director of a multinational company, the next you're helping a single parent trying to budget their food shopping around their monthly bills and expenses."

Alan - Debt Advisor